Cancellation Policy
Effective Date: 2026-03-22
At Morpho Markets, we understand that customers may need to cancel orders under certain circumstances. This Cancellation Policy outlines how cancellations are handled.
1. Order Cancellation Before Shipment
Orders can be cancelled before dispatch.
Conditions:
Cancellation request must be made within 12–24 hours of placing the order
Full refund will be issued
To cancel, contact us:
📧 suport@morphomarkets.in
📞 8667503799
2. Order Cancellation After Shipment
Once an order has been shipped:
Cancellation is not guaranteed
Customer must follow return process after delivery
3. Refund for Cancelled Orders
If cancellation is approved:
Refund will be processed to original payment method
Processing time: 3–5 business days
Bank reflection: 5–10 business days
4. Cash on Delivery (If Applicable)
For COD orders:
Customers must accept delivery before requesting return
Repeated refusal may lead to account restriction
5. Cancellation Due to Unavailability
We reserve the right to cancel orders due to:
Stock unavailability
Pricing errors
Quality concerns
In such cases:
Full refund will be issued
Customer will be notified
6. Fraudulent Orders
Orders may be cancelled if:
Suspicious activity is detected
Payment verification fails
7. Bulk Orders
Bulk or high-value orders may:
Require manual verification
Be cancelled if deemed risky
8. Modification of Orders
Order modifications (address, size, etc.):
Allowed only before shipment
Subject to feasibility
9. Delayed Delivery Cancellations
If delivery is significantly delayed:
Customer may request cancellation
Subject to logistics status
10. Refund Exceptions
Refunds may not be processed if:
Incorrect information provided by customer
Refusal to accept delivery
Abuse of cancellation policy
11. Company Rights
We reserve the right to:
Cancel any order at our discretion
Limit cancellation requests
12. Contact Information
For cancellation requests:
Email: suport@morphomarkets.in
Phone: 8667503799