Effective Date: 2026-03-19
At Morpho Markets, we strive to provide high-quality products and a smooth shopping experience. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are processed.
1. Return Eligibility
You may request a return if:
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The product is defective or damaged
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You received the wrong item
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The product does not match the description
Conditions:
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Return request must be made within 7 days of delivery
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Product must be unused and in original packaging
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Tags, labels, and invoices must be intact
2. Non-Returnable Items
The following items are non-returnable:
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Innerwear, lingerie, or hygiene-sensitive items
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Discounted or clearance items
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Customized or personalized products
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Used or damaged items (not due to our fault)
3. Return Process
Step 1: Request Return
Email us at suport@morphomarkets.in with:
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Order ID
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Product details
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Reason for return
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Photos (if damaged)
Step 2: Approval
Our team will review and respond within 2–3 business days.
Step 3: Pickup / Shipping
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We may arrange pickup, OR
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You may be required to ship the item
4. Refund Policy
Refunds are processed only after inspection.
Refund Methods:
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Original payment method
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Store credit (if applicable)
Timeline:
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Processing: 3–5 business days
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Bank reflection: 5–10 business days
5. Exchange Policy
We offer exchanges for:
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Size issues
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Defective items
Exchange is subject to stock availability.
6. Cancellation Policy
Orders can be cancelled:
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Before shipment → Full refund
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After shipment → Must follow return process
7. Shipping Charges
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Original shipping fees are non-refundable
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Return shipping may be charged depending on reason
8. Damaged or Missing Items
Report within 48 hours of delivery with proof.
9. Fraud Prevention
We reserve the right to refuse returns if:
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Abuse of return policy
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Suspicious activity
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Excessive returns
10. Contact Information
Company Name: MORPHO E-COMMERCE SOLUTIONS PRIVATE LIMITED
Address: NO.254, TC STREET, Mannady (Chennai), Tondiarpet Fort St George, Chennai-600001, Tamil Nadu
Phone: 8667503799
Email: suport@morphomarkets.in