Refund and Returns Policy

Effective Date: 2026-03-19

At Morpho Markets, we strive to provide high-quality products and a smooth shopping experience. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Return Eligibility

You may request a return if:

  • The product is defective or damaged

  • You received the wrong item

  • The product does not match the description

Conditions:

  • Return request must be made within 7 days of delivery

  • Product must be unused and in original packaging

  • Tags, labels, and invoices must be intact

2. Non-Returnable Items

The following items are non-returnable:

  • Innerwear, lingerie, or hygiene-sensitive items

  • Discounted or clearance items

  • Customized or personalized products

  • Used or damaged items (not due to our fault)

3. Return Process

Step 1: Request Return

Email us at support@morphomarkets.in with:

  • Order ID

  • Product details

  • Reason for return

  • Photos (if damaged)

Step 2: Approval

Our team will review and respond within 2–3 business days.

Step 3: Pickup / Shipping

  • We may arrange pickup, OR

  • You may be required to ship the item

4. Refund Policy

Refunds are processed only after inspection.

Refund Methods:

  • Original payment method

  • Store credit (if applicable)

Timeline:

  • Processing: 3–5 business days

  • Bank reflection: 5–10 business days

5. Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective items

Exchange is subject to stock availability.

6. Cancellation Policy

Orders can be cancelled:

  • Before shipment → Full refund

  • After shipment → Must follow return process

7. Shipping Charges

  • Original shipping fees are non-refundable

  • Return shipping may be charged depending on reason

8. Damaged or Missing Items

Report within 48 hours of delivery with proof.

9. Fraud Prevention

We reserve the right to refuse returns if:

  • Abuse of return policy

  • Suspicious activity

  • Excessive returns

10. Contact Information

Company Name: MORPHO E-COMMERCE SOLUTIONS PRIVATE LIMITED
Address: NO.254, TC STREET, Mannady (Chennai), Tondiarpet Fort St George, Chennai-600001, Tamil Nadu
Phone: 8667503799
Email: support@morphomarkets.in

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